PERFORMANCE GUIDELINES: 12. FLOORING

12.37 Ceramic/Porcelain Tile, Marble or Stone Flooring Broken, Cracked or Loose

Acceptable Performance/Condition

Ceramic tile, porcelain tile, marble, or stone flooring shall be installed in a manner to prevent cracking or de-bonding from the substrate.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty.

Claim Response

Flooring not meeting the Acceptable Performance/Condition is to be rectified.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Maintenance Tip

Place mats at both the inside and exterior of entrances.

Take care not to drop objects on ceramic tile as tile can crack or chip.