PERFORMANCE GUIDELINES: 12. FLOORING

12.39 Ceramic or Stone Tile Chipped or Scratched

Acceptable Performance/Condition

When reported on the pre-delivery inspection (see Pre-Delivery Inspection), ceramic or stone tile flooring shall be free of chips or scratches that are readily visible when viewed under normal viewing and normal lighting conditions at a distance of 1.8m (6’).

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Claim Response

Ceramic or stone tile flooring not meeting the Acceptable Performance/Condition at possession is to be rectified.

Damaged stone can be filled with epoxy or other suitable material in a matching colour to the stone. The visibility of joints will depend on the stone’s granularity, colour and pattern, as well as the lighting conditions in the room.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Minor dye lot variations may occur when matching existing and new materials this is acceptable.

A localized repair is acceptable

Maintenance Tip

Protect the floor when moving furniture or appliances.