PERFORMANCE GUIDELINES: 12. FLOORING

12.25 Hardwood Flooring Is Dented

Acceptable Performance/Condition

When reported on the pre-delivery inspection (see Pre-Delivery Inspection), hardwood flooring shall be generally free of impact dents when viewed under normal viewing and normal lighting conditions from a distance of 1.8m (6’).

The impact resistance of the wood will vary with the type or species.

“Distressed” or specifically finished hardwood flooring may have features resembling dents or chips and are not defects.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Impact damage that occurs after possession is not covered under warranty.

Claim Response

Hardwood flooring not meeting the Acceptable Performance/Condition is to be rectified.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Maintenance Tip

Protect the floor when moving furniture or appliances.