PERFORMANCE GUIDELINES: 12. FLOORING

12.23 Finished Wood Flooring Is Not Uniform in Appearance

Acceptable Performance/Condition

Unless designed to be random, floor finish shall provide a visible uniform surface when viewed from not less than 1.8m (6’) away under normal lighting and from a normal viewing position. Reflected light, particularly from large windows, magnifies any irregularity in the floors and should not determine acceptance.

Wood is a natural product and variation in colour and grain pattern from one piece of flooring to another is normal. The open grain in some wood surfaces tends to show a rough appearance, however, this is a natural property of wood and is acceptable. This applies to both pre-finished and site-applied wood flooring.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from normal wear and tear is not covered under warranty. Damage resulting from maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty.

Claim Response

Hardwood flooring surfaces not meeting the Acceptable Performance/Condition are to be rectified. Where repairs are required, colour, finish, sheen, grain or texture may not have an exact match.

Maintenance Tip

No maintenance tips available