PERFORMANCE GUIDELINES: 12. FLOORING

12.29 Knot or Colour Variation in Wood Flooring

Acceptable Performance/Condition

Knots or colour variation are natural characteristics of wood and is not considered a defect.

Loose or detached knots are not acceptable.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Claim Response

Flooring not meeting the Acceptable Performance/Condition is to be rectified.

Where repairs are required, colour, finish, grain, sheen or texture may not have an exact match.

Maintenance Tip

Maintain indoor humidity levels through humidification, ventilation, air-conditioning or dehumidification to prevent permanent, irreversible damage. A hygrometer can be used to monitor indoor humidity levels.

Do not wet mop or steam clean hardwood floors.