PERFORMANCE GUIDELINES: 12. FLOORING

12.28 Wood Flooring Buckles and Detaches From Substrate

Acceptable Performance/Condition

Hardwood flooring shall be fastened to the substrate in accordance with manufacturer’s requirements.

Wood flooring shall be installed to accommodate normal expansion and contraction.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty.

Claim Response

Hardwood flooring not meeting the Acceptable Performance/Condition is to be rectified.

Where repairs are required, colour, finish, grain, sheen or texture may not have an exact match.

Maintenance Tip

Maintain indoor humidity levels through humidification, ventilation, air-conditioning or dehumidification to prevent permanent, irreversible damage. A hygrometer can be used to monitor indoor humidity levels.

Do not wet mop or steam clean hardwood floors.