PERFORMANCE GUIDELINES: 12. FLOORING

12.22 Uneven Hardwood or Parquet Flooring

Acceptable Performance/Condition

Hardwood flooring or parquet flooring shall be installed to provide a surface where adjacent strips have no more than a 3 mm (1/8") difference in elevation. When measuring the flooring, a 150mm (6”) straight edge shall be held parallel to the floor and used to equally span the variance. Wood is a natural product and variation in colour and grain pattern from one piece of flooring to another is normal and may exaggerate the appearance of the condition.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty.

Claim Response

Flooring not meeting the Acceptable Performance/Condition is to be rectified. Where repairs are required, colour, finish, grain, sheen or texture may not have an exact match.

Maintenance Tip

Do not steam clean or use water to wash hardwood floors. Use a proper wood cleaner.