PERFORMANCE GUIDELINES: 12. FLOORING

12.20 Gap Between Strips of Hardwood or Parquet Flooring

Acceptable Performance/Condition

Cracks or joints that remain open in excess of 1.5mm (1/16”) over the length of the strip are not acceptable.

Hardwood and parquet flooring are natural wood products and can be highly susceptible to changes in indoor relative humidity, which may cause dimensional changes in the flooring material.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Cracks resulting from normal shrinkage of materials due to drying after construction, damage caused by normal wear and tear or maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder is not covered under warranty.

Claim Response

Flooring not meeting the Acceptable Performance/Condition is to be rectified. Wood filler may be used for repairs. Where repairs are required, colour, finish, grain, sheen or texture may not have an exact match.

Maintenance Tip

Maintain indoor humidity levels through humidification, ventilation, air-conditioning or dehumidification to prevent permanent, irreversible damage. A hygrometer can be used to monitor indoor humidity levels.

Do not wet mop or steam clean hardwood floors.