PERFORMANCE GUIDELINES: 12. FLOORING

12.10 Carpet Exhibits Excessive Fibre Loss

Acceptable Performance/Condition

Carpet shall be free of manufacturing defects that could cause excessive carpet fibre loss.

Some carpet fibre loss, as specified by the manufacturer, can be expected and is not considered to be a defect.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from normal wear and tear or maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder is not covered under warranty.

Claim Response

Carpets not meeting the Acceptable Performance/Condition are to be rectified.

Where repairs are made, an exact match of colour, finish or texture may not be possible.

Maintenance Tip

No maintenance tips available