PERFORMANCE GUIDELINES: 12. FLOORING

12.5 Loose or Stretched Carpet

Acceptable Performance/Condition

Carpeting shall be installed in accordance with the manufacturer’s requirements and to prevent:

• loosening at edges;
• separation from seams or points of attachment, and;
• to minimize buckling under normal use.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from improper maintenance, normal wear and tear, or dampness/condensation due to failure of the owner to maintain adequate ventilation, is not covered under warranty.

Claim Response

Carpet not meeting the Acceptable Performance/Condition is to be rectified.

Where repairs are required, an exact match of colour, grain, sheen, finish and texture may not be possible.

Maintenance Tip

Carpets should be vacuumed at least weekly depending on the use and appearance.

Carpets should be maintained in accordance with manufacturer’s recommendations. The use of inappropriate cleaning equipment can damage carpet material.