PERFORMANCE GUIDELINES: 5. ROOFS

5.7 Ice Build-Up on Roof

Acceptable Performance/Condition

Ice and icicles are a natural occurrence on roofs. Ice dams and icicles may occur when the roof surface is warm enough to melt the snow but the air temperature is cold enough to re-freeze the melt water. Natural weather patterns, building exposure, roof design and elevated attic temperatures, due to both the insulating effects of snow accumulation on the roof and air leakage from the interior of the building, can contribute to ice forming on roofs.

This condition is covered only where there is a Building Code violation.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property
• 5 years Unintended Water Penetration

Damage resulting from maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty. Damage to personal property is also not covered under warranty.

Claim Response

Conditions not meeting the Acceptable Performance/Condition must be rectified. Where repairs are required, colour, finish or texture may not have an exact match. Seasonal conditions may delay the timing of repairs.

Maintenance Tip

Professional removal of build-ups of ice and snow can help reduce the likelihood of water leaks.