PERFORMANCE GUIDELINES: 12. FLOORING

12.6 Spots or Fading on Carpet

Acceptable Performance/Condition

Carpet shall be free of manufacturer’s defects and should not be visible when viewed in normal lighting conditions from a distance of 1.8m (6’).

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Spots or faded areas in carpet resulting from excessive sunlight, normal wear and tear, use of harsh cleaning products, or maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder are not covered under warranty.

Claim Response

Carpet not meeting the Acceptable Performance/Condition is to be rectified.

Regardless if repairs consist of cleaning, re-dying or areas of carpet replaced, minor appearance variations and seams may be visible when viewed under normal lighting conditions and from a distance of less than 1.8m (6’).

Maintenance Tip

Remove spills and stains immediately.