PERFORMANCE GUIDELINES: 12. FLOORING

12.36 Laminate Flooring Dented, Scratched or Chipped

Acceptable Performance/Condition

When reported on the pre-delivery inspection (see Pre-Delivery Inspection), laminate flooring shall be free of damage, such as dents, scratches and or chips when viewed from a normal viewing and normal lighting position from a distance of 1.8m (6’) away.

Damages resulting from normal wear and tear are not covered under warranty.

“Distressed” or specifically finished laminate flooring may have features resembling dents or chips and are not defects.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Claim Response

Laminate flooring not meeting the Acceptable Performance/Condition is to be rectified.

Only damaged flooring strips are to be rectified.

Where localized repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Maintenance Tip

Use floor protector pads under furniture and protective sliders under appliances.

High heels and pet claws can damage some floors.