PERFORMANCE GUIDELINES: 12. FLOORING

12.27 Strip Hardwood Flooring Is Crowned

Acceptable Performance/Condition

The term “crowned” is used to describe a condition where the middle portion of strip floor boards are bowed upward or "concave." Crowning of hardwood flooring may occur for a number of reasons; however, often it is caused by excessive moisture conditions. When excessive moisture below the flooring or high humidity within the new home exists, warpage may occur across the width of the floor boards.

Crowning of hardwood flooring is considered to be a defect when it is:

1. a result from defective labour or materials; and;
2. in excess of 1.5mm (1/16”) in height over a 100mm (4”) board width when measured perpendicular to the grain.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage caused by maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder and excessive humidity due to failure by the owner to maintain adequate ventilation and humidity levels is not covered under warranty.

Claim Response

Hardwood floors not meeting the Acceptable Performance/Condition are to be rectified.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Maintenance Tip

Maintain indoor humidity levels through humidification, ventilation, air-conditioning or dehumidification to prevent permanent, irreversible damage. A hygrometer can be used to monitor indoor humidity levels.

Do not wet mop or steam clean hardwood floors.