PERFORMANCE GUIDELINES: 12. FLOORING

12.9 Hollow Area in Underpad Blow Carpet Surface

Acceptable Performance/Condition

Carpet underpad shall provide a continuous surface of support for the carpet in traffic areas.

Carpet underpad is often omitted at the base of stair balusters and nosings and is acceptable.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from normal wear and tear, such as furniture loads that may cause local depressions, is not covered under warranty.

Claim Response

Underpad not meeting the Acceptable Performance/Condition is to be rectified.

Maintenance Tip

No maintenance tips available