PERFORMANCE GUIDELINES: 12. FLOORING

12.4 Carpet Seam Visible

Acceptable Performance/Condition

Carpet seams shall be installed with the backing fitted in accordance with the manufacturer’s requirements.

Visibility of carpet seams will vary with type of carpet, lighting conditions and direction of pile. Although the backing may be properly fitted, a seam may remain visible; this is normal but open joints or gaps in material are not acceptable.

Location of carpet seams may vary due to predetermined manufactured widths and installation restrictions and are discretionary. Seams around spindles, balustrades, and newel posts for stairs are often visible. Vacuum cleaners with aggressive rotary attachments may damage the carpet.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damaged carpet seams resulting from normal wear and tear or maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder are not covered under warranty.

Claim Response

Carpet seams not meeting the Acceptable Performance/Condition are to be rectified.

Where carpets are cut or seams opened to execute floor repairs, seams in the repair area may be more visible.

Where repairs are required, an exact match of colour, finish and texture may not be possible.

Maintenance Tip

Carpets should be vacuumed at least weekly depending on the use and appearance.