PERFORMANCE GUIDELINES: 6. PLUMBING

6.3 Frozen Plumbing Pipes (No Water and/or Rupture)

Acceptable Performance/Condition

Plumbing pipes shall be protected from freezing in accordance with the Building Code.

Warranty Coverage

• 2 years

Damage resulting from extreme cold below the design winter temperatures (an act of nature) or maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty.

Damage to personal property is not covered under warranty.

IMPORTANT: If a burst pipe is detected in a water supply pipe, the main water supply valve or appropriate isolation valve should be turned off immediately and the builder and warranty provider notified.

Claim Response

Plumbing pipes not meeting the Acceptable Performance/Condition are to be rectified.

Maintenance Tip

Homes must be kept at temperatures to prevent freezing at all times even if the home is not occupied. If this is not possible, proper precautions should be taken to prevent freezing such as shutting off and draining the water supply system.

For exterior hose bibs that are not frost free, shut off any associated interior valves and leave the exterior valve open as part of a regular seasonal maintenance program.