PERFORMANCE GUIDELINES: 12. FLOORING

12.26 Hardwood Flooring Squeaks

Acceptable Performance/Condition

Hardwood flooring shall be generally free of squeaks that are repetitive, consistent and readily audible under normal loading conditions.

As the home matures and the hardwood floor normalizes to its surroundings, it is possible for a new squeak to make itself known.

A squeak free floor may not be attainable and minor squeaks are not covered under warranty.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder is not covered under warranty.

Claim Response

Hardwood floors not meeting the Acceptable Performance/Condition are to be rectified.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Maintenance Tip

Extended low-humidity indoor environments can cause excessive shrinkage in the wood flooring resulting in loose connections between flooring boards.