PERFORMANCE GUIDELINES: 11. CABINETS AND COUNTERTOPS

11.11 Crack in Countertop Surface

Acceptable Performance/Condition

Countertop surfaces exposed to view shall be free of cracks, however, some natural materials may have inherent imperfections.

Joints are not considered to be cracks but shall not exhibit separations greater than 1.5mm (1/16”) unless by design.

Stone countertops have natural fissures or voids that are part of the character of the surface and are not covered under warranty.

Standing water, heat, impact, heavy loads and some cleaning solutions can damage countertops and is not covered under warranty. Care must be taken to ensure that countertops are kept free of standing water at joints and openings at sinks and faucets.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Cracks resulting from improper use or post-occupancy impact are not covered under warranty.

Damage resulting from maintenance not conducted by the owner in keeping with maintenance documentation provided to the owner by the warranty provider or builder, or from additions, deletions or alterations made by the owner is not covered under warranty.

Claim Response

Countertops not meeting the Acceptable Performance/Condition when first installed are to be rectified.

Where repairs are required, colour, finish or texture may not have an exact match.

Maintenance Tip

Do not allow water to remain on countertop joints.

The gap between adjacent surfaces (i.e. countertop and ceramic tile backsplash) should be sealed to prevent water entry along the junction.