PERFORMANCE GUIDELINES: 12. FLOORING

12.30 Splinters in Wood Flooring

Acceptable Performance/Condition

Under normal usage conditions, wood flooring shall have a surface that is smooth and free from splinters.

Loose or detached knots are not acceptable.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Splinters resulting from maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder are not covered under warranty.

Claim Response

Flooring not meeting the Acceptable Performance/Condition is to be rectified.

Where repairs are required, colour, finish, grain, sheen or texture may not have an exact match.

Maintenance Tip

Maintain indoor humidity levels through humidification, ventilation, air conditioning or dehumidification to prevent permanent, irreversible damage. A hygrometer can be used to monitor indoor humidity levels.

Do not wet mop or steam clean hardwood floors.