PERFORMANCE GUIDELINES: 11. CABINETS AND COUNTERTOPS

11.12 Scratch/Chip/Stain on Countertop

Acceptable Performance/Condition

Unless reported on a pre-delivery inspection report (see Pre-Delivery Inspection), countertop surfaces with visible damage are not covered under warranty.

If reported on a pre-delivery inspection report, scratches chips and stains should not be visible when viewed in normal light conditions from a distance of 1.8m (6’).

Some materials, both natural and man-made, do not resist stains.

Warranty Coverage

If reported on a pre-delivery inspection report:

• 12 months In-Home
• 15 months Common Property

Claim Response

Countertops not meeting the Acceptable Performance/Condition must be rectified.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Maintenance Tip

Do not use abrasive cleaners or steel wool on a countertop.

Use a cutting board; do not cut directly on the countertop