PERFORMANCE GUIDELINES: 3. WALL FRAMING

3.7 Windows, Glass or Screens Are Damaged

Acceptable Performance/Condition

When reported on the pre-delivery inspection (see page 7), windows, glass or screens shall be free of scratches or damage when viewed from a standing position, 2 m (6’) from the window under normal, viewing conditions.

Warranty Coverage

• 12 months In-Home
• 15 months Common Property

Damage resulting from maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder is not covered under warranty.

Claim Response

Exterior window glazing stops not meeting the Acceptable Performance/Condition are to be rectified.

Where repairs are made, an exact match of colour, finish, grain, sheen or texture may not be possible.

Seasonal conditions may delay the timing of repairs.

Maintenance Tip

Do not use a metal scraper or razors on glass.